On June 12th together with Microsoft Luxembourg, Prodware Luxembourg organizes an event present the latest release of the Microsoft Business Applications to improve customer journey: Customer Engagement, the new Marketing module, Customer Service, Power Apps, the power of Artificial Intelligent tools, and more. The event will take place at Microsoft Luxembourg (23-29 rives de Clausen, 2165 Luxembourg)
All these applications linked with a Customer Engagement Management (CEM) approach can help your business to stay ahead of an ever more competitive market. The goal of CEM is to focus on the quality of customer interactions through the whole customer journey.
The digital revolution isn’t a question of “IF” but a question of “WHEN”
Given the diversity of the market offering and the ease of access to countless suppliers, customers become more versatile. It is difficult to retain them while your competitor's offer is one click away. That's why Customer Engagement Management makes sense.
NEREA becomes Prodware Luxembourg
NEREA, the CRM leader on the Luxembourg market since 18 years, is now part of the Prodware Group! On June 12th participants will discover how this acquisition trully puts Prodware's offer one step ahead thanks to Nerea's historical track record in Customer Experience Management and Prodware's expertise in business consulting & business applications integration.
From this alliance, Prodware Luxembourg has been created as a dedicated entity with Julien Hugo as Managing Director.
The Agenda of the Event
• 2.30PM: Welcome drink
• 3:00PM - 3.15PM: Introduction by Microsoft Luxembourg
•3.15PM - 3.45PM: Your customer journey approach by Julien Hugo, Managing Director of Prodware Luxembourg
•3.35PM - 4.30PM: Deep dive into Microsoft last business applications update
•4.30PM: Networking drink and buffet
Source: Prodware Luxembourg
Publié le 30 mai 2018