The end of 2019 was marked by the update of ITIL, the de facto international Service Management guidance. ITIL 4 is now playing a role in supporting individuals and organizations to navigate the Fourth Industrial Revolution, marked by emerging technologies including robotics, nanotechnology, artificial intelligence, quantum computing, biotechnology, the Internet of Things (IoT), autonomous vehicles, 3D printing and much more.

ITIL 4 is providing a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps, Lean, IT governance, leadership and digital transformation.

For those already ITIL V3 certified with enough credits, do not hesitate to register to the Itil®4 Managing Professional (MP) Transition in March 2-6 2020 to become ITIL 4 Managing Professional (

The next ITIL V4 Foundation sessions will take place on February 3-5 & March 2-4, 2020.

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Communicated by OXiane Luxembourg

Publié le 24 janvier 2020