A Grand-Canyon-sized gap exists between the expectations of computer users and what an IT department can effectively do. This gap creates many victims—on both sides! This book builds an easy-to-cross bridge between those two, very different worlds. It is written in layman’s language and doesn’t use IT-specific technical terms. Why do IT projects fail or always take longer than expected? Why is software so unstable? What do IT experts do all day, and why are there so many? What about IT security? This book takes a look behind the scenes and answers those questions.

All around us, there is an unknown, hidden world; it is so proximal, it keeps millions of people busy, but from the outside, it is totally mysterious. This world is the engine rooms of Information Technology and of IT departments in companies. Surprisingly, this extraordinarily exciting world hasn’t issued any reports about its inner workings. Until now.

> Author: Claude Roeltgen

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